Godaddy suspends domains? have they gone too far


Today one of my friends who works in real estate called me and said his website email which is hosted on google apps is no longer working, his website is also down. He is not very technical so I told him. I will look into the problem for him.

at the first glance, I thought the hosting might be down but after a quick ping, the domain did not resolve.

given that the domain is registered with godaddy, I quickly searched to see if the domain is expired or not. Nope that was not the case. 

the next step was to actually login into godaddy and checkout the DNS entries. 

to my surprise the domain is not even in the domain list anymore.

I have my friend call godaddy and after an hour of long talk. Go daddy sends him this message.
 

Dear Sir/Madam,

Your domain name, XXX, has been suspended after Go Daddy received complaints from Internet users that they received unsolicited email messages (aka spam) from you.

Multiple warnings were sent by Go Daddy’s Network Abuse Department to give you an opportunity to address the complaints we have received. These warnings were sent to the following addresses:

- The contact for your domain name, XXX@gmail.com on 6/20/2013.

We did not receive a reply from you to these email warnings so we then attempted to contact you via telephone at the following numbers:

- The telephone number you submitted when you set up your Go Daddy account XXX, on 6/24/2013. Left 12hour suspension voice mail. 

We had no choice but to suspend your domain name when you did not respond to our attempts to contact you.

We are willing to re-activate your domain name and close this matter if you do the following:

1. Remove the following file which appears in the body of the spam message:

hxxp://XXX/images/aExe.html

2. Provide a statement that you will take steps to secure the site to prevent this type of abuse from reoccurring in the future.

Once we have received this information and verified that the content has been removed, we will re-activate your domain name and close the issue.

Thank you for your cooperation.

Sincerely,

Domain Name Abuse
GoDaddy.com

Hotline: 480-624-2505

Is Godaddy the internet police now? isn’t Goddady suppose to let the hosting know about such issues?

Godaddy has gone too far and taken the liberty of disabling a domain which has MX entries for google apps which is crucial to my friends business.

Such  practices should not be in the hand of a company that manages the domain. 

My friend has gone two days without email because his site has malware and his site has nothing to do with his email. His email is hosted under mail.xxx.com

What do you guys think?


Tuesday, July 2nd, 2013